Support

Monitoring

Due to proactive monitoring in combination with our ticket system, we are able to promptly locate and eliminate mistakes, often even before the disturbance leads to failures. 

Service Desk & Ticket system

Our service team takes your support case as a ticket and promptly works on your enquiry. We are able to inform you about the current status of your ticket at all times. 

Support

Our support services for you in an overview: 

Producer Support

@one IT coordinates the maintenance management of your IT infrastructure of the different producers. 

Change Management

We take care that all the adaptations of your infrastructure are carried out in a controlled and efficient way and at a minimal risk.